1. Introduction
Upniva (“we”, “our”, or “us”) is a customer interaction, CRM, and sales workflow platform
available via web and mobile applications. This Privacy Policy explains how we collect, access,
use, store, share, and protect personal data, including Google user data, when you use Upniva.
By using Upniva, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information directly from users:
- Name
- Email address
- Phone number
- Business or organization details
- Billing and payment-related information
- Customer interaction and lead management data
2.2 Google User Data
If you choose to connect your Google account, Upniva may access the following Google user data,
only after explicit user consent:
- Google account email address
- Basic profile information (name, profile photo)
- Gmail metadata and content (only if Gmail integration is enabled)
Upniva accesses only the minimum Google data required to provide its features and
does not request unnecessary permissions.
3. How We Use Your Data
3.1 General Usage
We use collected data to:
- Enable customer interaction and sales workflows
- Manage leads, conversations, and customer support
- Provide email communications, notifications, and reminders
- Improve platform functionality and user experience
- Manage billing, subscriptions, and compliance requirements
3.2 Use of User Data
User data is used strictly for:
- Syncing emails, (as enabled by the user)
- Automating follow-ups, reminders, and customer communications
- Improving productivity features requested by the user
We do not use Google user data for advertising, profiling, or selling data to third parties.
4. Data Sharing
4.1 Third-Party Service Providers
We may share limited data with trusted third-party providers strictly for:
- Cloud hosting and infrastructure
- Email delivery and notification services
- Payment processing
- Customer support tools
- Compliance with legal obligations
4.2 User Data Sharing
- User data is never sold.
- User data is shared only when necessary to provide core features and only
with services that comply with applicable data protection laws.
- All third parties are bound by confidentiality and data protection agreements.
5. Data Storage & Protection
We implement industry-standard security measures to protect user data, including:
- Encryption in transit and at rest
- Secure cloud infrastructure
- Access control and authentication mechanisms
- Regular security monitoring
While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure.
6. Data Retention & Deletion
6.1 Data Retention
- User data is retained only for as long as necessary to provide services or comply with legal requirements.
- Google user data is retained only while the integration is active.
6.2 Data Deletion
Users may:
- Request deletion of their personal or Google user data
- Disconnect Google integrations at any time
- Request account deletion
Deletion requests can be made by contacting us at:
[email protected]
Upon verification, data will be permanently deleted within a reasonable timeframe, unless retention is required by law.
7. User Rights
You have the right to:
- Access your personal data
- Update or correct inaccurate data
- Request data deletion
- Withdraw consent for Google integrations
- Opt out of marketing communications
8. Cookies and Tracking
We use cookies and similar technologies to:
- Improve user experience
- Analyze platform usage
- Maintain session security
You may disable cookies through your browser settings, though some features may be affected.
9. Policy Updates
Upniva may update this Privacy Policy periodically. Continued use of the platform after updates
indicates acceptance of the revised policy.
10. Contact Information
For privacy-related questions, data requests, or concerns, contact us at: