Upniva is a comprehensive digital platform offering CRM solutions, fintech tools, API integrations, mailing systems, lead management features, and other technology services for businesses.
We strive to deliver high-quality digital products and ensure that every customer has a positive experience using our platform.
This Exchange & Refund Policy outlines how Upniva handles refunds and exchanges for all digital services purchased through our website or partner portals, including partners.upniva.com.
Upniva does not offer refunds on any of our digital services.
Once a digital service is purchased, you receive instant and permanent access to the product, including its software, data, or downloadable components. Because of the nature of digital goods, refunds cannot be provided.
However, if you face any issues, concerns, or dissatisfaction with your purchase, we encourage you to contact us. Our support team will make every effort to resolve the matter promptly.
Upniva offers a 15-day exchange policy on all digital services except for Quality Lead Data services.
If you are not satisfied with a digital service you purchased, you may exchange it for another service of equal value within 15 days of the original purchase date.
To initiate an exchange, you must:
Contact our support team within 15 days
Provide your order number
Specify the new service you wish to receive
Once approved, we will process the exchange and grant access to the new service.
The following products and scenarios are not eligible for refunds or exchanges:
These services are custom-generated for each client and cannot be returned, resold, or exchanged.
Digital services purchased at a reduced price, through promotions, coupons, or special deals are final and cannot be refunded or exchanged.
Any service that has been accessed, activated, or partially utilized is not eligible for a refund or exchange.
To request an exchange, please contact our support team at:
Include the following details:
Your full name
Registered email
Order number
Name of the service you wish to exchange
Our support team will review your request and provide the next steps.
If you have any questions regarding our Exchange & Refund Policy, please reach out to us:
? [email protected]
? [email protected]
We are always here to assist you.